Your address, your domain, your team's accounts — with the mail authentication configured properly, which is the part that decides whether anything you send actually arrives.
It means your address ends in your company's name — you@yourcompany.ca — instead of a free provider's. That is the visible part. The part that matters more is underneath.
A free address belongs to the provider. A domain belongs to your company, which means you can change who hosts the mail without changing every business card, invoice and directory listing you have ever issued.
When someone leaves, their mailbox is reassigned rather than lost. With personal accounts, a departure takes the client history with it — and there is no legal route to get it back.
You control SPF, DKIM and DMARC on your own domain. On a shared free domain you inherit whatever reputation the other users built, good or bad.
Most "our email goes to spam" problems are one of these four being absent or wrong. They are not optional in 2026 — major receivers now reject or quarantine unauthenticated bulk mail outright.
| Record | What it does | What breaks without it |
|---|---|---|
| MX | Tells the internet which server accepts mail for your domain | Nothing arrives at all |
| SPF | Lists which servers are allowed to send as your domain | Your mail is treated as unverified; anyone can forge your address |
| DKIM | Cryptographically signs each message so tampering is detectable | Receivers cannot confirm the message is unaltered |
| DMARC | Tells receivers what to do when SPF or DKIM fails, and reports it to you | Failures happen silently and you never find out |
A common and expensive mistake: publishing two SPF records. The specification permits exactly one, and a second causes a permanent error that makes all your mail unauthenticated — often after someone adds a marketing tool without checking. If you take one thing from this page, take that.
Every plan carries business email on your own domain. The difference between plans is what surrounds it.
Plans start at CAD $6.00 per person per month with annual billing. Prices are approximate and exclusive of tax — see the plans page for the full comparison and a per-person calculator.
Yes, if it is on a domain you control. The address stays exactly the same — only the server behind it changes. If your current address is on a free provider's domain, the address itself has to change, because that domain is not yours to move.
A correctly planned cutover does not lose mail. During the DNS propagation window, mail can arrive at either the old or the new server, which is why we keep the old mailbox receiving until the new one has been confirmed for at least 48 hours.
Usually under an hour for MX changes, but the published TTL on your existing records sets the floor. We lower the TTL a day before the cutover so the switch is fast when it happens.
Yes. If you do not have one, registering it is the first step and typically costs CAD $15–$25 per year from a registrar. We can walk you through it, but the domain should be registered in your company's name, not ours.
Their account is suspended immediately, so nothing new arrives in a mailbox nobody is reading, and the contents are reassigned to whoever takes over their work. Both dates are told to you in writing.
In transit, yes — TLS 1.2 or better between servers that support it, which in practice is nearly all of them. At rest, stored mail is encrypted on disk. Neither of those is end-to-end encryption, and we say so plainly rather than implying otherwise.
Plans start at CAD $6.00 per person per month with annual billing, and every plan includes a 14-day trial with no card charged.